Crisis Intervention: Staff Effectiveness/Safety Techniques/Personal Emergency Interventions Level 1

Please contact Denise Jones at jonesd@aadvantageinc.org or by phone at 724.745.3010 if you are interested in attending. Training will be held at Foxpointe Center.

Course Content:  This eight-hour course teaches the theory and techniques of participant will learn how to recognize and diffuse a potentially escalating crisis situation on each level of the continuum, as well as protect themselves from potential harm while ensuring the care, welfare, and safety of the consumers they serve.

Course Objectives: After the completion of this course, the participants will be able to:

·         Identify the behavioral, environmental, and programmatic factors which impact staff effectiveness and promote therapeutic interaction.

·         Identify sources of stress, potentially problematic situations and “at risk” times, and proactive strategies for preventing crises.

·         Identify verbal and non-verbal “warning signs”, and demonstrate appropriate and effective de-escalation techniques.

·         Describe counseling skills for crisis prevention, including the role of the counselor, types of counseling, and stages in the counseling process.

·         Identify the circumstances under which safety techniques are to be used and to be able to define a “crisis” situation.

·         Identify the appropriate safety techniques to use in different crisis situations and be able to correctly perform each technique.

·         Identify the strategies for reducing and eliminating the use of physical restraint

·         Identify and perform the personal emergency interventions approved for use

·         Identify the advantages and benefits, as well as limitations, risk, and trauma and cultural considerations of each approved Personal Emergency Intervention and be able to recognize signs of physical distress and injury

·         Identify when and how to terminate a Personal Emergency Intervention and be able to recognize signs of physical distress and injury